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Educational template — customize terms for your business and seek qualified advice where appropriate. Use your browser's Print or Save as PDF command. Do not send completed private information to this public page.
Business Name:
Effective Date:
Standard Cancellation Policy
| Notice Given | Fee Charged |
|---|---|
| 48 hours or more | No charge — full refund or credit |
| 24–48 hours | 50% of scheduled service fee |
| Less than 24 hours | 100% of scheduled service fee |
| No-show (provider arrives, no access) | 100% of scheduled service fee + $15 no-show fee |
| Cancellation within 1 hour of start time | 100% of scheduled service fee + $10 late cancellation fee |
Credits must be used within 90 days. Cancellations must be communicated via [phone/text/app] — voicemail or in-person cancellations do not count unless confirmed in writing.
Holiday & Peak Season Policy
Peak periods: Thanksgiving week (Mon–Sun), Christmas Eve through New Year's Day, Memorial Day weekend, Independence Day weekend, Labor Day weekend, and other holidays published with 14 days' notice.
Cancellations 7+ days before: no charge. Cancellations 3–6 days before: 50% charge. Cancellations within 72 hours: 100% charge. Holiday rate premium: 25% above standard rates applies to all services during peak periods.
Recurring Service Clients
Recurring weekly or bi-weekly clients may make up to 2 cancellations per calendar month with 24+ hours' notice at no charge. Beyond that, standard fees apply. Repeated short-notice cancellations may result in loss of a recurring slot.
Weather & Safety
The provider may cancel or adjust services for unsafe weather. Client cancellations follow standard terms unless the provider has issued a weather advisory. Walks may be shortened during extreme heat (>90°F) or cold (<20°F) for pet safety, with no fee adjustment.
Provider Cancellations
You will be notified as early as possible. A full credit or refund will be issued. We will make every reasonable effort to arrange a qualified substitute or reschedule.
Booking & Scheduling
Standard appointments require at least 24 hours' advance notice. Last-minute bookings are subject to a $10 rush fee and availability. Recurring appointments are confirmed monthly; confirm changes at least 72 hours before the affected date.
Authorization & Signature
Owner Signature:
Date:
Provider Signature:
Date: